ljljl Casino
Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how ljljl Casino ("ljljl," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Data Subject") who visit, register on, or use the ljljl Casino platform accessible at ljljl.cam and all associated mobile-optimized interfaces (collectively, the "Platform").

This Privacy Policy applies to all personal information processed by ljljl in connection with the operation of the Platform, including information collected during account registration, identity verification (KYC), financial transactions, customer support interactions, gameplay activity, and use of promotional features.

This Policy should be read together with ljljl's Terms & Conditions and Responsible Gaming Policy, which form part of the contractual relationship between you and ljljl. By registering an ljljl account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the ljljl Platform and may request account closure by contacting [email protected].

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC), ljljl Casino is the Personal Information Controller (PIC) with respect to the personal data processed through the Platform.

As a Personal Information Controller, ljljl determines the purposes for which, and the means by which, personal data about users is processed. ljljl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable Philippine data privacy laws.

If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact ljljl's Data Protection Officer at:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Privacy Request – [Your Registered Email]"
• Response Time: Within fifteen (15) business days of receipt of your request

3. Personal Data We Collect

ljljl collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued Philippine identification document
• Date of birth (to verify compliance with the 21+ age requirement)
• Gender (optional, for profile personalization)
• Nationality
• Government-issued ID number (e.g., Philippine Passport number, SSS number, UMID number, Driver's License number, PhilSys ID number)
• Copies of government-issued identification documents submitted for KYC verification
• Selfie or live photo submitted for biometric identity verification, where required

3.2 Contact Data

• Residential address within the Philippines (province, city/municipality, barangay, street address, ZIP code)
• Valid Philippine mobile number
• Email address

3.3 Financial & Transaction Data

• GCash mobile number and account name linked to your deposit/withdrawal method
• Maya account details (where applicable)
• Bank account details (bank name, account name, account number) for BPI, BDO, or Metrobank transfers
• Deposit amounts, dates, and transaction reference numbers
• Withdrawal amounts, dates, processing status, and destination account details
• Bonus claims, wagering activity, and promotional transaction history
• Account balance and wallet history

3.4 Gaming Activity Data

• Game session history (game title, start time, end time, wager amount, win/loss outcome)
• Sports betting selections, odds, stake amounts, and settlement results
• Responsible gaming preferences (deposit limits, loss limits, session time settings)
• Self-exclusion requests and history

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system version, and browser type
• Unique device identifiers
• Session timestamps, page visit history within the Platform, and click-path data
• Cookie identifiers and analytics tracking identifiers (see Section 7)

3.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Complaint records and dispute history
• Voluntary feedback and survey responses submitted through the Platform

4. How We Collect Your Data

ljljl collects personal data through the following means:

4.1 Direct Collection

We collect personal data directly from you when you: register for an ljljl account; complete KYC identity verification; make a deposit or withdrawal request; contact our customer support team; set responsible gaming preferences; respond to a promotional offer or survey; or otherwise interact with the Platform in a way that requires you to provide information.

4.2 Automated Collection

When you access the Platform, certain technical and usage data is automatically collected by ljljl's servers and analytics systems, including your IP address, device information, session data, and cookie-derived identifiers. This data is collected without requiring active input from you and is used primarily for platform security, fraud detection, and service improvement purposes.

4.3 Third-Party Sources

In limited circumstances, ljljl may receive personal data about you from third-party sources, including:

• Payment Processors: GCash (G-Xchange, Inc.), Maya (Voyager Innovations, Inc.), InstaPay network members, and partner banks may share transaction confirmation data with ljljl to verify the status of deposits and withdrawals.
• Identity Verification Services: Third-party KYC verification providers may process your identity documents and return a verification result to ljljl.
• Fraud Prevention Services: Third-party fraud detection systems may provide risk signals based on device fingerprinting or IP reputation data.

ljljl only uses third-party sources that comply with applicable Philippine data privacy regulations and have implemented appropriate data processing agreements.

5. Purpose & Legal Basis for Processing

ljljl processes your personal data only for specified, explicit, and legitimate purposes. The table below summarizes the primary purposes for which ljljl processes personal data and the corresponding legal basis under the Philippine Data Privacy Act:

ljljl will not process your personal data for purposes that are incompatible with the purposes listed above without your prior consent, unless required by applicable Philippine law.

6. Sharing & Disclosure of Personal Data

6.1 We Do Not Sell Your Data

ljljl Casino does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment, and no business arrangement with any third party changes this policy.

6.2 Service Providers (Personal Information Processors)

ljljl shares personal data with third-party service providers acting as Personal Information Processors under our instruction and on our behalf. These providers are contractually bound to process personal data only as directed by ljljl and in compliance with the Data Privacy Act. Categories of service providers include:

• Payment processors: GCash (G-Xchange, Inc.), Maya (Voyager Innovations, Inc.), partner banks, and InstaPay network members — for the purpose of processing your financial transactions
• KYC / identity verification providers: Third-party companies that review and authenticate identity documents submitted during the KYC process
• Cloud infrastructure and hosting providers: Secure server and cloud service providers that host ljljl's platform and data storage systems
• Game software providers: Licensed game studios that supply casino game software — these providers may process game session data for game delivery and integrity purposes
• Customer support platforms: Software providers that operate ljljl's customer support ticketing and live chat systems
• Fraud detection and cybersecurity providers: Third-party systems that analyze technical data to detect fraudulent access or account compromise attempts

6.3 Regulatory & Legal Disclosure

ljljl may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable Philippine law, including but not limited to:

• The Philippine Amusement and Gaming Corporation (PAGCOR), for regulatory compliance and gaming license reporting
• The Anti-Money Laundering Council (AMLC), for mandatory suspicious transaction reporting under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended)
• The National Privacy Commission (NPC), in the event of a reportable personal data breach or in response to a formal NPC inquiry
• Philippine courts and law enforcement agencies, pursuant to a valid court order, subpoena, or other lawful process

6.4 Business Transfers

In the event that ljljl Casino is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify registered users of any such transfer via email or in-platform notification before your personal data becomes subject to a different privacy policy.

7. Cookies & Tracking Technologies

ljljl uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your web browser when you visit the Platform. Cookies help ljljl remember your preferences, maintain your login session, and analyze how players use the Platform.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function correctly — these enable your login session, maintain your account security, and support core Platform features. You cannot opt out of strictly necessary cookies without disabling the Platform.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits display, and game interface preferences, so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymized data about how players use the Platform, including which pages are visited most frequently, session duration, and navigation paths. This data helps ljljl identify areas for improvement.
• Security Cookies: Support fraud detection and account security features by tracking unusual login patterns or device changes that may indicate unauthorized access.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Most modern browsers allow you to: view all cookies stored by a website; delete individual cookies or all cookies; block cookies from specific sites; block all cookies (not recommended for ljljl users as this will prevent login).

ljljl does not use cookies to serve third-party advertising or to track your activity on websites outside of the ljljl Platform.

8. Data Retention

ljljl retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, ljljl will securely delete or anonymize your personal data in a manner that prevents reconstruction or recovery. Where data cannot be immediately deleted due to technical constraints (e.g., backup systems), it will be isolated and protected from further processing until deletion is completed.

9. Data Security

ljljl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, or alteration. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ljljl's servers
• Encryption at rest for sensitive personal data stored in ljljl's databases, including identity documents and financial information
• Two-Factor Authentication (2FA) available to all ljljl account holders to add a second layer of protection to their login process
• Segregated player fund accounts that are maintained separately from ljljl's operational funds and are not accessible to ljljl staff in the normal course of business
• Role-based access controls ensuring that only ljljl staff members who require access to personal data for specific job functions are granted such access
• Regular security audits and penetration testing conducted by independent cybersecurity specialists
• Incident response procedures for detecting, containing, and reporting personal data breaches in compliance with the National Privacy Commission's breach notification requirements

While ljljl takes every reasonable precaution to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You should protect your own account security by using a strong, unique password for your ljljl account and enabling two-factor authentication.

10. Your Data Rights Under Philippine Law

As a Data Subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data processed by ljljl Casino:

To exercise any of your data rights, please submit a written request to ljljl's Data Protection Officer at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request – [Your Registered Email]." ljljl will respond to all verified data rights requests within fifteen (15) business days of receipt.

Please note that certain rights may be limited where processing is required for compliance with legal obligations (e.g., anti-money laundering record-keeping requirements) or where the exercise of a right would adversely affect the rights and freedoms of other persons.

11. Children's Privacy & Age Restrictions

The ljljl Casino platform is strictly intended for adults aged twenty-one (21) years and older, in compliance with Philippine gaming regulations. ljljl does not knowingly collect personal data from individuals under the age of 21.

If ljljl becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the associated account, void any gaming activity, and take steps to securely delete the underage individual's personal data as soon as practicable, subject to any legal retention obligations.

Parents and guardians who believe that a minor may have registered an ljljl account using false information are encouraged to contact ljljl customer support immediately at [email protected] so that we can take prompt action to suspend the account and delete the minor's personal data.

12. Cross-Border Data Transfers

Some of ljljl's third-party service providers — including cloud infrastructure providers, game software studios, and KYC verification services — may be located outside the Republic of the Philippines and may process your personal data in data centers located in other countries.

Where personal data is transferred outside the Philippines, ljljl ensures that such transfers are conducted in compliance with Section 21 of the Data Privacy Act of 2012 and NPC Advisory Opinion requirements. Specifically, ljljl requires that:

• The recipient country provides a level of data protection that is at least substantially equivalent to the standards set by Philippine law, or
• Appropriate contractual safeguards are in place (e.g., standard data processing agreements or binding corporate rules) that require the recipient to protect personal data in accordance with Philippine standards, or
• You have provided your explicit consent to the cross-border transfer after being informed of the risks

For game software providers, personal data shared is limited to the minimum necessary for game delivery (typically a pseudonymous player session identifier rather than directly identifying information). Full identity data is not shared with game software providers.

13. Changes to This Privacy Policy

ljljl Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Send a notification to your registered ljljl email address describing the key changes
• Display a prominent in-platform notice when you next log in to your ljljl account

Minor or non-material changes (e.g., clarifications of existing practices, typographical corrections, or restructuring of this document for readability) may be made without separate notification. The current version of this Privacy Policy, as published on this page, constitutes the binding version applicable to your use of the Platform.

Your continued use of the ljljl Platform following notification of material changes constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must discontinue use of the Platform and may request account closure at any time.

14. Contact Us & Regulatory Complaints

14.1 Contacting ljljl's Data Protection Officer

For all data privacy inquiries, data rights requests, or concerns about how ljljl processes your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Privacy – [Nature of Request]"
• Support Hours: Daily, 8 AM – 11 PM Philippine Standard Time (PST)
• Response Time: Within fifteen (15) business days

14.2 Complaints to the National Privacy Commission

If you believe that ljljl has processed your personal data in a manner that violates the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and you are not satisfied with ljljl's response to your complaint, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines.

We encourage you to contact ljljl directly first to attempt resolution before escalating to the NPC, as most data privacy concerns can be resolved efficiently through direct engagement with our Data Protection Officer.